In case an unfortunate loss as covered in the policy occurs, so as to get prompt service we request you to take the following actions:

• Immediately inform the office concerned over phone and in writing the occurrence of the claim along with the policy number.
• Obtain the claim form from the office concerned or the office nearest to you and fill up the same and give an estimate of the loss.
• In case the loss is very large, prompt intimation is required to send a suitable surveyor to assist you in minimizing the loss, for quick settlement of claim and to advise you as to how best to make the claim properly and how to start up activity after the loss.
• In order to help to prove the claim the surveyor or office may seek documentary evidence. You may hand over photocopies of necessary documents and obtain acknowledgement.
• Kindly cooperate with the surveyors and insurance officials visiting the site of loss to examine the cause of loss, to correctly estimate the extent of loss and to work towards a quick settlement of the loss. They should be helped to take photographs of the loss and obtain statements of witnesses.
• Necessary information as if you are an uninsured should be given to the local fire station, police authorities and other Civil authorities as per law and local practice. Copies of their reports should be obtained and handed over to the surveyor or office.
• In case of any burglary/theft, a police F I R will have to be registered.
• Surveyor may also be given copies of licences, permits and certifications as are in force to establish that the operations were conducted as per law and as per the necessary safety standards.
• A copy of the survey report may be handed over to you if you so wish for your record so that you are aware of the assessment made.
• As soon as the survey report and copies of the document desired by the surveyor/Insurer is complied with by you, you may keep in touch with our office for early disposal of the claim