United India Insurance Company Limited

United India Insurance Company Limited was incorporated as a Company on 18th February 1938. General Insurance Business in India was nationalized in 1972. 12 Indian Insurance Companies, 4 Cooperative Insurance Societies and Indian operations of 5 Foreign Insurers, besides General Insurance operations of southern region of Life Insurance Corporation of India were merged with United India Insurance Company Limited. After Nationalization United India has grown by leaps and bounds and has over 9000 work force spread across 1537 offices providing insurance cover to 1.74 Crore policy holders. The Company has variety of insurance products to provide insurance cover from bullock carts to satellites.

United India has been in the forefront of designing and implementing complex covers to large customers, as in cases of ONGC Ltd , GMR- Hyderabad International Airport Ltd, Mumbai International Airport Ltd Tirumala-Tirupati Devasthanam etc. We have been also the pioneer in taking Insurance to rural masses with large level implementation of Universal Health Insurance Programme of Government of India & Vijaya Raji Janani Kalyan Yojana ( covering 45 lakhs women in the state of Madhya Pradesh) , Tsunami Jan Bima Yojana (in 4 states covering 4.59 lakhs of families) , National Livestock Insurance and many such schemes.

We have also made our presence in more than 1000 tier II & III towns and villages through our innovative Micro Offices.

Years of experience

1.38 Cr

Happy Customers

100%

Satisfaction

Our Vision

We United India will be

The most preferred insurer in India with global footprint & recognition.
Trusted brand admired by all stakeholders
The best-in-class customer service provider leveraging technology & multiple channels
The provider of a broad range of innovative products to meet the needs of all customer segments
Great place to work with highly motivated and empowered employees
Recognized for its contribution to the society

Corporate Mission

To provide Insurance protection to all.
To ensure customer satisfaction
To function on sound business principles.
To help minimise national waste and to help develop the Indian economy.

Top Management

S.No	Name	Designation
1	Shri Bhupesh Sushil Rahul	Chairman cum Managing Director
2	Ms. Sunita Gupta	Executive Director
3	Shri Mathew George	Executive Director
4	Smt Kalaiveni Subbiah	General Manager
5	Shri C M Manoharan	General Manager
6	Smt Lipika Kalra	General Manager
7	Smt Geeta Anand	General Manager
8	Shri Rajkumar Arora	General Manager
9	Ms. Jayashree Nair	General Manager
10	Shri Baiju K C	Chief Vigilance Officer
11	Shri Ramnath Venkat Bhagavath	Appointed Actuary
12	Smt Pushpalatha Natarajan	Deputy General Manager
13	Shri Abhaya Kumar Padhiari	Deputy General Manager
14	Smt M R Sujatha	Deputy General Manager
15	Smt S Hemamalini	Deputy General Manager
16	Shri Santanu Giri	Deputy General Manager
17	Smt Nandhini Sridhar	Deputy General Manager
18	Ms. Deki Narendra Bonde	Deputy General Manager
19	Shri Alok Kumar Jain	Deputy General Manager
20	Shri G.S. Arun Kumar	Deputy General Manager
21	Shri R Govindarajan	Deputy General Manager
22	Shri V Venkatesan	Deputy General Manager
23	Shri K. Raj Kumar	Deputy General Manager
24	Shri Arun P N	Deputy General Manager
25	Shri Lalit Kumar	Deputy General Manager
26	Smt Anagha Shantanu Deshpande	Company Secretary

Shri Bhupesh Sushil Rahul

Chairman cum Managing Director

Shri Vivek Gupta

Non-Executive Government Nominee Director Director, DFS, MOF,GOI

Shri Mohamed Ashraf J S

Non-Executive Government Nominee Director, Deputy Secretary, DFS, MOF, GOI

Smt Sunita Gupta

Executive Director

Shri Mathew George

Executive Director

Dr Nitin Kumar Bakhshi

Non Executive Independent Director

Dr Ambikesh Keshri

Non Executive Independent Director

Smt Kalaiveni Subbiah

General Manager

Shri C M Manoharan

General Manager

Smt Lipika Kalra

General Manager

Smt Geeta Anand

General Manager

Shri Rajkumar Arora

General Manager

Smt Jayashree Nair

General Manager

Shri Baiju K C

Chief Vigilance Officer

Board Of Directors
Shri Bhupesh Sushil Rahul,Chairman cum Managing Director
Shri Vivek Gupta,Non-Executive Government Nominee Director Director, DFS, MOF,GOI
Shri Mohamed Ashraf J S,Non-Executive Government Nominee Director , Deputy Secretary, DFS, MOF, GOI
Smt Sunita Gupta,Executive Director
Shri Mathew George,Executive Director
Dr Nitin Kumar Bakhshi,Non Executive Independent Director
Dr Ambikesh Keshri,Non Executive Independent Director

S.No	Regional Office	Address	Regional Chief	Landline No	Fax	Email Id
1	RO-Ahmedabad	United India Bhavan,Floor No.6, Ashram Road, Near Income Tax Circle, Ahmedabad, Gujarat-380014	Smt. Sarbani Halder	079-27544703		sarbanihalder[at]uiic[dot]co[dot]in
2	RO-Bangalore	Krishi Bhavan, Floor No.5th & 6th, Hudson Circle Nrupathunga Road, Bangalore, Karnataka-560001	Smt N Vijayalakshmi	080-22534040	080-22534041	nvijayalakshmi[at]uiic[dot]co[dot]in
3	RO-Bhopal	Paryawas Bhawan,Second Block,Floor No.2, Jail Road, Arera Hills, Bhopal, Madhya Pradesh-462011	Shri Rajeev Kumar Aggarwal	0755- 4284772	0755-2553775	rajivaggarwal[at]uiic[dot]co[dot]in
4	RO-Bhubaneswar	Orissa Coop Housing Corp, Block No 1, Floor No.5, Janpath, Unit Iii Kharvela Nagar (Besides Ram Mandir), Khurda, Bhubaneswar, Odisha -751001	Shri Dina Bandhu Behera	0674-2391837	0674-2391739	dinabandhubehera[at]uiic[dot]co[dot]in
5	RO-Chandigarh	Sco 123-124, Floor No.3, Sector 17-B, Chandigarh-160001	Shri Subodh Sharma	0172-2712631,2711502	0172 -2711485	subodhsharma[at]uiic[dot]co[dot]in
6	RO-Chennai	Silingi Buildings,134,Floor No.4, Greams Road, Thousand Lights, Chennai, Tamil Nadu-600006	Shri V N Sandeep	044-28291965 ,28294992	044-28294191	vnsandeep[at]uiic[dot]co[dot]in
7	RO-Coimbatore	178,Dr. Nanjappa Road, Opp.Chidambaram Park, Coimbatore, Tamil Nadu-641018	Shri V Mohan Kumar	0422 - 2239701	0422 - 2231892	vmohankumar[at]uiic[dot]co[dot]in
8	RO-Dehradun	Ratna Complex, 899/1, Floor No.1, Hotel Ratan Palace, Kaulagarh Road, Dehradun, Uttarakhand-248001	Smt Meena Kumari	0135-2753154	0135-2753157	meenasamra[at]uiic[ dot]co[dot]in
9	RO-Guwahati	Chibbar House, Floor No.1, G.S.Road, Near Dispur Post Office, Kamrup, Assam, Guwahati-781005	Shri. Saibal Bhowmik	0361-2344215	0361-2340606	saibalbhowmik[at]uiic[dot]co[dot]in
10	RO-Hubli	Enkay Complex,No.2,Floor No.1, Keshwapur, Hubli, Dharwad, Karnataka -580023	Shri Prashant K Bodele	0836-2264460		prashantbodele[at]uiic[dot]co[dot]
11	RO-Hyderabad	United India Towers,3-5-817 & 818, Floor No.2, Old Mla Qrtrs Road, Basheerbagh, Hyderabad, Telangana-500029	Shri Satish V	040-23231676	040- 23230068, 23231847	vsatish[at]uiic[dot]co[dot]in
12	RO-Jaipur	NBCC Centre 17, Floor no -7, Sahkar Marg Jyoti Nagar, Jaipur, Rajasthan - 302007	Shri. Vijay Kumar	0141-2742242		vijaykumar[at]uiic[dot]co[dot]in
13	RO- Jodhpur	City Center,Door No. 1,Floor No. 3,Olympic Road,,Above Big Bazar,Jodhpur, Rajasthan-342001	Shri. Deepak J	0291-2634843		deepak[at]uiic[dot]co[dot]in
14	RO-Kochi	Sharanya, Floor No.1, Hospital Road, Ernakulam, Ernakulam, Kerala-682011	Smt. Nisha mathew	0484-2355146	0484-2367450	nishamathew[at]uiic[dot]co[dot]in
15	RO-Kolkata	Himalaya House,38 B, Floor No.2, Jawaharlal Nehru Road, Chowringhee, Kolkata, West Bengal-700071	Umakanta Lenka	033-22881803	033-2887306	umakantalenka[at]uiic[dot]co[dot]in
16	RO Kozhikode	Al-Noor Complex , Floor No.2, East Nadakkavu, Wayanad Road, Kozhikode, Kerala - 673006	Shri Thomas G Padicala	0495-2765475,0495-2769475		thomaspadicala[at]uiic[dot]co[dot]in
17	RO-Lucknow	Arif Chambers,1 , Kapoorthala Bagh, Aliganj, Lucknow, Uttar Pradesh -226020	Shri Shyam Sundar Sindhu	0522-2321963,2329301	0522-2332318	sssindhu[at]uiic[dot]co[dot]in
18	RO-Ludhiana	136, Floor No.1, Feroze Gandhi Market, Ludhiana, Punjab-141001	Smt. sangeeta Bali	0161-2774219,5030700	0161-2773084	sangeeta[at]uiic[dot]co[dot]in
19	RO-Madurai	Pandiyan Building,7 A, Floor No.1, West Veli Street, Madurai, Tamil Nadu-625001	Shri R Panneerselvam	0452-2340683	0452-2341717	rpanneerselvam[at]uiic[dot]co[dot]in
20	RO-Mumbai 1	Stadium House, Floor No.5, Veer Nariman Road, Churchgate, Mumbai, Maharashtra -400020	Shri. Prem Sagar Barla	02-2282 0684 ,2282 1572	022-2282 0469	premsagarbarla[at]uiic[dot]co[dot]in
21	RO-Mumbai 2	Maker Bhavan No. I,,Floor No.3, Sir V.T.Marg, New Marine Lines, Churchgate, Mumbai,Maharashtra -400020	Shri C B Shetty	022-22694423		cbshetty[at]uiic[dot]co[dot]in
22	RO-Nagpur	Ambica House,19,Dharampeth Extension, Shankar Nagar Square, Nagpur, Maharashtra -440010	Shri. Vikas G Kulkarni and Shri. Ajith Kumar (Joint in charge)	0712-2248325	0712-2248781	vgkulkarni[at]uiic[dot]co[dot]in,ajitkumar[at]uiic[dot]co[dot]in
23	RO-New Delhi 1	Kanchenjunga Building,8th Floor, Barakhamba Road, Connaught Place, New Delhi-110001	Shri. HARMEET SINGH CHAHAL	011-23310446	011-23316471	harmeetsingh[at]uiic[dot]co[dot]in
24	RO- New Delhi 2	Scope Minar Complex Core 1 & Core 4, Floor No.- 2, Laxmi Nagar District Center,New Delhi - 110092	Shri. Daleep Kumar	011-22047035		daleepkumar[at]uiic[dot]co[dot]in
25	RO-Patna	Chanakya Complex, R Block, Floor No.3, Bir Chand Patel Marg, R Block, Patna, Bihar-800001	Shri. Ashok Bhaskar Pandey	0612-2224806	0612-2506734	ashokpandey[at]uiic[dot]co[dot]in
26	RO-Puducherry	A.R.Plaza, Plot No.35 36 & 37,45 Feet Road Extension, Balaji Nagar, Saram, Pondicherry -605011	Smt. Deivasugunamozhi M			mdeivasugunamozhi[at]uiic[dot]co[dot]i
27	RO-Pune	Unit No. 202, 2nd Floor, Kakade Bizz Icon, CTS No. 2687/B, Ganesh Khind Road, Bhamburda, Shivaji Nagar, Pune - 411016	Shri Suhas N Palande	020-25513720		snpalande[at]uiic[dot]co[dot]in
28	RO-Raipur	No. 648 & 649, 6th Floor, Magneto Offizo, Magneto The Mall, Labhandih, Raipur, Chhattisgarh - 492010	Shri. Harindra Singh	0771-2259377		harindrasingh[at]uiic[dot]co[dot]in
29	RO-Vadodara	Suraj Plaza Ii,Floor No.5, Sayajigunj, Vadodara, Gujarat-388001	Shri. Ashish B. Damor	0265-2361022	0265-2362039	damorashish[at]uiic[dot]co[dot]in
30	RO-Visakhapatnam	Pavan Enclave,30-15-153,Floor No.3, Dabagardens, Main Road, Visakhapatnam,Andhra Pradesh-530020	Shri. D Anbuchelvan	0891-2525349	0891-2552988	danbuchelvan[at]uiic[dot]co[dot]in
31	LCB-Bangalore	Indian Mutual Building,Floor No.3, Narasimharaja Square, Bangalore, Karnataka-560002	Smt. Vimala Waran	080- 22114161	080-22216625	vimalawaran[at]uiic[dot]co[dot]in
32	LCB-Chennai	98/A, Floor No.1, Dr. Radhakrishnan Salai, Chennai, Tamil Nadu-600004	Smt V Latha	044-28478514,28478640, 28478641	044-28478642	vlatha[at]uiic[dot]co[dot]in
33	LCB-Hyderabad	Ramalaya Bldg,1-7-241/10,Floor No.2, Sarojini Devi Road, Secundarabad, Hyderabad, Telangana-500003	Smt Vaidehi Rajaraman	040-27844704		vaidehirajaraman[at]uiic[dot]co[dot]in
34	LCB-Kolkata	Himalaya House,38 B, Floor No.7, J L Nehru Road (Old Chowringhee Road), West Bengal, Kolkata-700071	Shri Nihar Ranjan Bala	033-22268272/8442, 65228267	033-22884078	niharbala[at]uiic[dot]co[dot]in
35	LCB-Mumbai	Vulcan Insurance Building,77,Veer Nariman Road, Churchgate, Mumbai, Maharashtra -400020	Smt. Sumita Arora	022-22822555	022-22820521	sumitaarora[at]uiic[dot]co[dot]in
36	LCB-New Delhi	Himalaya House,D-24 & E-25,Floor No.2, 23 K G Marg, New Delhi-110001	Smt Preeti Bansal	9818863455,09899720652		preetibansal[at]uiic[dot]co[dot]in

S.No	Key Post	Name	Designation
1	Chairman cum Managing Director	Shri Bhupesh Sushil Rahul	Chairman cum Managing Director
2	Executive Director	Smt Sunita Gupta	Executive Director
3	Executive Director	Shri Mathew George	Executive Director
4	Principal Compliance Officer - AML	Smt Pushpalatha Natarajan	Deputy General Manager
5	Chief Compliance Officer	Shri Arun P N	Deputy General Manager
6	Chief Risk Officer	Shri K. Raj Kumar	Deputy General Manager
7	Chief Investment Officer	Smt M R Sujatha	Deputy General Manager
8	Chief Financial Officer	Smt S Hemamalini	Deputy General Manager
9	Chief Underwriting Officer	Shri Santanu Giri	Deputy General Manager
10	Appointed Actuary	Shri Ramnath Venkat Bhagavath	Appointed Actuary
11	Company Secretary	Smt Anagha Shantanu Deshpande	Company Secretary

Performance

Financial Year	Document
Year 2023-24 -Bilingual
Year 2023-24
Year 2022-23
Year 2021-22 - Bilingual
Year 2021-22
Year 2020-21
Year 2019-20
Year 2018-19
Year 2017-18
Year 2016-17
Year 2015-16
Year 2014-15
Year 2013-14
Year 2012-13
Year 2011-12
Year 2010-11
Year 2009-10
Year 2008-09
Year 2007-08
Year 2006-07
Year 2005-06
Year 2004-05

Premium Analysis - Global (In Crores)

Gross Direct Premium In India ( In Crores)

Interest, Dividend And Rent (In Crores)

Capital & funds and total assets(in Crores)

Profit Analysis (In Crores)

Type of Office	Nos.
Head Office	1
Learning Center	1
Regional Offices	30
Large Corporate & Brokers Unit(LCB)	6
Divisional Offices	352
Branch Offices	548
Micro Offices	430
Service HUB	177
Total	1545

Employee Strength

CLASS I	CLASS II	CLASS III	CLASS IV	Total
5796	67	2625	629	9117

Corporate Mission

Introducing Ourselves

UI is a leading General Insurance Company.
More than three decades of experience in Non-life Insurance business.
Formed by the merger of 22 companies, consequent to nationalisation of General Insurance.
Head Quarters at Chennai.

Corporate Mission

To provide Insurance protection to all.
To ensure customer satisfaction
To function on sound business principles.
To help minimise national waste and to help develop the Indian economy.

Citizens Charter

OUR VISION:

To become the most preferred insurer in India, with global footprint and recognition.
To become a trusted brand admired by all stakeholders.
To become the best-in-class customer service provider leveraging technology and multiple channels.
To become the provider of a broad range of innovative products to meet the needs of all customer segments.
To be a great place to work, with highly motivated and empowered employees.
To be recognized for its contribution to the Society.

OUR COMMITMENT:

We shall

Act courteously, fairly and reasonably in all our dealings with the customers.
Make sure all our Policy documents and claim procedures are clear and complete information is given about our Products and Services.
Deal quickly with the grievances of the customers and resolve them through nominated "Customer Care Officers" in all operating offices.RO Nodal Customer Care Officers List
Respond to all commercially viable general insurance needs of the citizens to provide new covers and promote insurance inclusion.
Continue to provide customized insurance products for the rural and particularly for the weaker sections of the Society at affordable price.
Continue to develop a professional workforce for execution of roles assigned to them.
Have a regular consultative process with all our stakeholders and set up monitoring mechanism for delivery of promised services to our customers.

STANDARDS FOR ACCESS TO CITIZENS:

We shall

Host on our Website www.uiic.co.in all relevant information relating to working hours, documents required for issuance of policies and claims settlement.
Make available literature on products and services at all our offices.
Reach out through electronic and print media, intermediaries and other active communication channels available.
Enhance the access of citizens through Dedicated Toll Free No.1800 425 33333
Earmark the time between 3.00PM to 5.00PM of every Wednesday (next working day, in case Wednesday happens to be holiday) for personal interaction of customers with Designated GRO of Micro Office/Branch Office/Divisional Office/Regional office for resolving of grievances.

STANDARDS FOR SERVICING:

We shall

Strive to carry out the timelines as prescribed by the Regulator in respect of Policy holder’s servicing.
Be clear and transparent in seeking fulfillment of requirements for settling a claim or any other services to the customer.

STANDARDS OF FAIRNESS AND OPENNESS:

We shall

Invite feedback from customers on services availed to suggest improvements.
Review the standards of services offered, annually with a view to improve the benchmarks.

SERVICE PARAMETERS AND TURN AROUND TIMES:

For Citizen's Charter (General): Click here

For Citizen's Charter (Health): Click here

This Charter is a summary of service levels which United India Insurance Company proposes to offer to the citizens. However the charter is not a part of the policy conditions or policy contract of the customers of United India Insurance Company.

Official Language Implementation

REPORT ON OFFICIAL LANGUAGE IMPLEMENTATION

While framing the constitution of our country, Hindi was unanimously accepted as Official Language and Hindi was adopted as the Official Language of the Union of India on14th September, 1949.

To commemorate this occasion "HINDI DAY" is celebrated on 14th September every year.

Article 343 of the constitution states that "The Official language of the Union shall be Hindi in Devnagari Script. The form of numerals to be used for the Official purpose of the union shall be the international form of Indian numerals".

The company has shown good progress in the implementation of Official Language Policy as per the Annual Programme on O.L. Implementation of Govt. of India.

Some of the noteworthy achievement in Official Language Implementation includes the following:

E. SERVICES TO FACILITATE EMPLOYEES:

One Hindi word a day is taught to all through Intranet. Messages, Reports and Photos of Hindi Day/Week, Conference etc. are uploaded regularly in intranet. Bilingual Standard formats are available in bilingual in intranet.

PROPOGATION OF NON-LIFE INSURANCE THROUGH ELECTRONIC MEDIA:

To popularize non- life insurance products among masses in rural and urban areas, programmes like discussion, speeches etc. are organised through All India Radio. Recently a programme on Health Insurance was organised.

EMAIL IN HINDI:

Mails are sent by various offices in Hindi.

BILINGUAL PUBLICATIONS:

CITIZENS CHARTER printed in bilingual and regional language
Performance, Planning, Analysis, Review and Discussion and Quality Circle of HRD has been translated and printed in bilingual
DO's AND DONT'S vigilance manual had been printed in bilingual.
Company's Annual Report published in bilingual
Company's corporate Motto is in bilingual.
Handbook on Official Language has been published to facilitate working in Official Language, for officers and employees
Agent's Manual
Pension Rules

Official Language Implementation

REPORT ON OFFICIAL LANGUAGE IMPLEMENTATION

While framing the constitution of our country, Hindi was unanimously accepted as Official Language and Hindi was adopted as the Official Language of the Union of India on14th September, 1949.

To commemorate this occasion "HINDI DAY" is celebrated on 14th September every year.

The company has shown good progress in the implementation of Official Language Policy as per the Annual Programme on O.L. Implementation of Govt. of India.

Some of the noteworthy achievement in Official Language Implementation includes the following:

E. SERVICES TO FACILITATE EMPLOYEES:

PROPOGATION OF NON-LIFE INSURANCE THROUGH ELECTRONIC MEDIA:

EMAIL IN HINDI:

Mails are sent by various offices in Hindi.

BILINGUAL PUBLICATIONS:

CITIZENS CHARTER printed in bilingual and regional language
Performance, Planning, Analysis, Review and Discussion and Quality Circle of HRD has been translated and printed in bilingual
DO's AND DONT'S vigilance manual had been printed in bilingual.
Company's Annual Report published in bilingual
Company's corporate Motto is in bilingual.
Handbook on Official Language has been published to facilitate working in Official Language, for officers and employees
Agent's Manual
Pension Rules