• Every request for policy is to be based on a proposal form to be submitted by you. This form seeks important information regarding yourself and the property or interest which you wish to insure.
• Every information sought in the proposal should be given in all respects, and please provide also your contact number and E-mail ID (if any). If additional information is to be given to us please give the same through additional statements. No material information should be kept hidden from an insurer.
• A copy of the duly filled proposal should be signed only by you as the person interested along with the date on which you sign.
• In case you need any clarification or explanation or illustration please ask the same from the intermediary you are utilizing or get in touch with our office directly.
• A copy of the proposal filled up and duly dated and signed by you will be given to you along with the policy copy within 30 days of the issuance of the policy.

Kindly ensure that the policy document issued to you is duly checked and thereafter kept in safe custody preferably in a file along with the earlier policy copies. Please check the policy schedule for the following important information

• Name and contact address given are correct.
• Whether there is a financier whose name is to be incorporated in the policy.
• The date of policy period is in order.
• The address where the risk is situated is correct.
• Other asset/interest details given by you in the proposal are tallying with that in the policy.
• The policy will contain the terms of coverage, exclusions and conditions and special warranties. If you don’t understand any clause, exclusions and conditions you may kindly ask the intermediary or office for further clarification.

• You must have insurable interest i.e. you own the property or have financial interest in the property or interest covered to receive a claim if a loss covered in the policy takes place.
• In case your interest ceases kindly inform us so that we can refund your premium on a short period basis as stated in the policy so that you are not insuring unnecessarily.
• In some policies such as Fire Insurance Policies, mid-Term inclusion of Storm, Tempest, Flood and Inundation & Riot, Strike and Malicious Damage perils shall have 15 days waiting period”. In case you have not understood the terms of such condition please obtain clarifications.
• Each policy may have unique exclusions. You may study the policy to identify the same. Some such exclusions can be covered by payment of additional premium if you indicate the same in the proposal or give a request in writing. Please examine such additional covers for more comprehensive coverage.
• The valuation or Sum Insured of the property to be covered is a very important aspect. Property may be covered on Market Value Basis or in some cases on Reinstatement Value Basis or any other specified basis. Please try to ascertain the basis of sum insured to be indicated by you so that you are properly insured. Please note that in case you are over insured you may be paying premium unnecessarily and if you are not insured up to the full value the claim amount due to you will be reduced to that extent by which you have “under insured” in the policy.

It is advisable to renew the policy before the expiry of the policy period so that there is continuity and no questions will be asked in case a loss takes place at the juncture of the renewal.
Premium must be paid in advance and a receipt be obtained for the same under Indian Law. (As per 64VB of the Insurance Act cover will not become valid without full payment of premium.)
Kindly ensure that at the time of renewal all details are checked and corrected so that the Insurer can make all modifications in case of change of address or any other material details. Failure to make timely changes can result in delay and/or non-payment of claim.

a. Please re-check the value or Sum Insured of Insurance so that you are fully covered.

b. Please re-verify the additional covers you may wish to take so that you are fully covered.

In case an unfortunate loss as covered in the policy occurs, so as to get prompt service we request you to take the following actions:

a. Immediately inform the office concerned over phone and in writing the occurrence of the claim along with the correct policy number.

b. Obtain the claim form from the office concerned, fill up the same in all respects and submit the same in our office.

c. n case the loss is very large, prompt intimation is required to send a suitable surveyor to assist you in minimizing the loss and quick settlement of claim which helps to restart the business activity. Our officer may also visit the site of loss to have a first hand information of the loss.

d. In order to help to prove your claim the surveyor or office may seek documentary evidence. You may handover photocopies of necessary documents and obtain acknowledgement.

e. Fully cooperate with the surveyors and insurance officials visiting the site of loss to examine the cause of loss, to correctly estimate the extent of loss and to work towards a quick settlement of the loss. They should be helped to take photographs of the loss and obtain statements of witnesses.

f. Necessary information, as if you are an uninsured, should be given to the local fire station, police authorities and other Civil authorities as per law and local practice. Copies of their reports should be obtained and handed over to the surveyor or office.

g. Surveyor may also be given copies of licences, permits and certifications etc. in force to ensure that the operations are conducted as per law and as per the necessary safety standards.

h. A copy of the survey report may be handed over to you if you so wish for your record so that you are aware of the assessment made.

i. As soon as the survey report and copies of the document desired by the surveyor / insurer are complied with by you, you may keep in touch with our office for early disposal of the claim

In case you have a complaint or grievance regarding the services rendered by us, you may approach or write or e-mail to the policy issuing office, Regional Office/Head Office for redressal. If you are not satisfied with the response from the Company, you are free to take up the matter with the Hon'ble Ombudsman, in case the loss is below Rs. 20 lakhs and the policy is issued to an individual. The details of the Ombudsman may be obtained from the policy issuing office or log on to uiic.co.in.