GRIEVANCE REDRESSAL WEEK SECOND QUARTER 2024

The Grievance Redressal Week is organized to effectively dispose grievances pending all over India. It was observed from 23-09-2024 to 27-09-2024. The pending grievances as on 23-09-2024 were 258, received during the week were 176 and we had successfully disposed 313 grievances.

ALL INDIA CUSTOMER CARE DEPARTMENT VC - HELD ON SEPTEMBER 4, 2024

A Video Conference was conducted on 04/09/2024 by General Manager Mr. Pranay Kumar, Deputy General Manager Ms. R. Meena, along with Mr. Sanjay Kumar Jha, Chief Manager and the team Head Office Uni Customer Care Department. The Regional Incharges, Regional Managers (Grievance) and Customer Care Officers all over India attended the Video Conference and pending grievances were discussed. It was advised that quick and quality resolution be provided. Further review of the grievances will be done shortly during the Grievance Redressal Week.

GRIEVANCE REDRESSAL WEEK 1ST QTR 2024-25

Grievance Redressal week is organized to effectively dispose grievances pending all over India. It was observed from 24/06/2024 to 28/06/2024. The Pending grievances as on 24/06/2024 were 298, Received during the week were 207 and we had successfully Disposed 381 grievances.

Customer care department performance 23-24

Total grievances received 8904, grievances disposed 8902 and disposal ratio is 99.97%.

GRIEVANCE REDRESSAL WEEK

The Grievance Redressal Week for the Fourth Quarter was organized from 18/03/2024 to 22/03/2024 with a tagline “A satisfied customer is our best Advertisement” in which 330 grievances were resolved in coordination with TPAs/ RO CCOs.

HEALTH TIPS

Eat nuts and seeds frequently . Some people avoid nuts because they are high in fat. However, nuts and seeds are incredibly nutritious. They are packed with protein, fiber, and a variety of vitamins and minerals Nuts may help you lose weight and reduce the risk of developing a heart disease . Additionally, one large observational study noted that a low intake of nuts and seeds was potentially linked to an increased risk of death from heart disease, stroke, or type 2 diabetes.

GRIEVANE REDRESSAL WEEK

We at United India, constantly strive to ensure that the grievances of our valued customers merit the top priority of our Customer Care Team. In keeping with this commitment a Grievance Redressal Week has been organized pan India from 19/06/2023 to 26/06/2023 and we present to you the following results: Opening balance of grievance as on 19/06/2023 - 430 Received during the week - 195 Reopened during the week - 2 Total disposed during the week - 408 Pending grievance as on 23/06/2023 - 219

IMPRESSIVE ANNUAL RESULTS

Over the years, we have mastered the art of breaking our own records in achieving greater heights in Grievance Management. Born out of our relentless commitment towards this end, we are proud to post our phenomenal achievement as below: Opening balance of grievance as on 01/04/2022 - 34 Received during 2022-23- 7324 Reopened during 2022-23- 74 Total disposed during 2022-23 - 7423 Pending grievance as on 31/03/2023 - 9

Samaveshi Suraksha Health Insurance Policy

We have recently launched a new retail Health Insurance product Samaveshi Suraksha Health Insurance Policy. This policy is specially designed for Persons with Disability as per The Rights of Persons with Disabilities Act, 2016 and Individuals with HIV/AIDS as defined under the Human Immunodeficiency Virus and Acquired Immune Deficiency Syndrome (Prevention and Control) Act, 2017. The underwriting of the product is centralized at the Health Hub Hyderabad. For further details kindly log on to www.uiic.co.in

HEALTH TIPS

Summer can wreak havoc on your skin if proper care is not taken. Excessive oil and sweat can cause troublesome irritation, rashes, prickly heat, and exacerbation of acne. Wash your face often or use tissues to wipe a sweaty face to avoid acne. Use natural face packs with aloe vera gel or sandalwood powder to soften the skin.

A NEW MILESTONE IN GRIEVANCE DISPOSAL

For the Financial Year 2022-23 a total of 7423 grievances have been disposed off representing a " himalayan disposal ratio of 99.87%" . It is further stated that only 9 grievances were pending as at the closing hours of 31/03/2023.

HEALTH TIPS

Eat light, small, frequent meals. Heavy meals with large amounts of carbohydrates and fats give rise to a lot of heat in the body. Focus on fresh fruits and vegetables that have high water content – such as oranges, watermelon, tomatoes, etc.

Modern Treatment Method & Advancement in Technologies

Claims involving Modern Treatment Method & Advancement in Technologies under Retail health Insurance will be settled to the extent of additional limits specified in the respective retail health insurance policy or the admissible cost of the conventional treatment whichever is higher subject to the other terms and conditions of the relevant policy.

Health Tips for this Month

With summer season round the corner, we all will need to drink more quantity of water to stay hydrated. Drinking unsafe water can lead to water-borne diseases such as cholera, diarrhoea, hepatitis A, typhoid and polio. Drink mineral water only if it is supplied by reliable established brands. In case when you are unsure of your water source, boil the water for at least one minute. This will destroy harmful organisms in the water. Let it cool naturally before drinking.

PRODUCTS WITHDRAWAL

The following Bancassurance products have been withdrawn w.e.f 06/03/2023: 1. UB Arogyadaan 2. Maha Bank Swasthya Yojana 3. Indian Bank Arogya Raksha It may be noted that the renewal of existing policies is permitted within the notice period of ninety days i.e., till 4th June 2023 with existing terms, conditions and premium. For renewals falling due after 4th June 2023, the customers are provided with an option to migrate to any of our retail health products with an equal Sum Insured. Suitable credit of continuity benefits for all the previous policy years would be extended in the new policy, provided the policy has been maintained without a break

HEALTH TIPS FOR THIS MONTH

There is a very strong connection between sleep quality and quantity and your immune system. You can keep your immune system functioning properly by getting seven to eight hours of uninterrupted sleep each night.

Grievance Redressal achievements

In keeping with the reputation of United India’s unswerving commitment towards achieving excellence in Customer Service, it has been our constant endeavor to exceed the expectations of the Customers in Grievance Management. The statistics speak for themselves: • As on 31/12/2022 a total of 4557 grievances have been disposed off, with a disposal ratio of above 94%. • The average TAT period of 13 days has been achieved vis-à-vis 17 days during the previous period. • 100% acknowledgement of Grievances bas been maintained steadily over the years.