In case an unfortunate loss as covered in the policy occurs, so as to get prompt service we request you to take the following actions:

a. Immediately inform the office concerned over phone and in writing the occurrence of the claim along with the correct policy number.

b. Obtain the claim form from the office concerned, fill up the same in all respects and submit the same in our office.

c. n case the loss is very large, prompt intimation is required to send a suitable surveyor to assist you in minimizing the loss and quick settlement of claim which helps to restart the business activity. Our officer may also visit the site of loss to have a first hand information of the loss.

d. In order to help to prove your claim the surveyor or office may seek documentary evidence. You may handover photocopies of necessary documents and obtain acknowledgement.

e. Fully cooperate with the surveyors and insurance officials visiting the site of loss to examine the cause of loss, to correctly estimate the extent of loss and to work towards a quick settlement of the loss. They should be helped to take photographs of the loss and obtain statements of witnesses.

f. Necessary information, as if you are an uninsured, should be given to the local fire station, police authorities and other Civil authorities as per law and local practice. Copies of their reports should be obtained and handed over to the surveyor or office.

g. Surveyor may also be given copies of licences, permits and certifications etc. in force to ensure that the operations are conducted as per law and as per the necessary safety standards.

h. A copy of the survey report may be handed over to you if you so wish for your record so that you are aware of the assessment made.

i. As soon as the survey report and copies of the document desired by the surveyor / insurer are complied with by you, you may keep in touch with our office for early disposal of the claim