Grievance


For Consumer Grievance Redressal System(CGRS) available at United India Insurance Company Ltd. kindly refer the below documents.

S.No Title Downloads
1 Consumer Grievance Redressal System (CGRS) PDF ICON

To post a complaint online or to track its status, please click the following link - Online Complaint

Know Your Customer Care Officer
Please enter the first 6 digits of Policy No or City of Policy Issuing Office
If your Grievance is not resolved by your Customer Care Officer, you may escalate it to
Head Office.


Head Office Shri S P Asthana,
Chief Manager,
HO-UNI Customer Care,
Head Office
24,Whites Road,
Chennai,
600014
Phone: 044-28575261
Email:spasthana@uiic.co.in

Online Vigilance Complaints - Please Click Here

Procedure for Lodging Complaints

  • Complaints against Employees and Officials of our Company can be lodged with CVO.
  • Complainants to mention their Name, Address and Contact Phone / Mobile Numbers, since Company does not entertain Anonymous / Pseudonymous Complaints as per CVC guidelines.
  • Complaints must contain Factual details and Verifiable facts so as to facilitate Investigation and disposal. Complaints with Sweeping Remarks & Vague allegations are liable to be filed
  • Please ensure that the Complaint is addressed directly to CVO and all Correspondence will be treated as 'Strictly Confidential'.

 

Complaints alleging FRADULENT / CORRUPT ACTS / ABUSE OF OFFICIAL POSITION /

GROSS OR WILFUL NEGLIGENCE / FLAGRANT VIOLATION OF SYSTEMS AND

PROCEDURES / CAUSE OF UNDUE LOSS TO THE COMPANY / GOVERNMENT OR A

CONCOMITANT GAIN TO AN INDIVIDUAL OR A SET INDIVIDUALS etc., related to our

Company can be sent to

 

The Chief Vigilance Officer,

United India Insurance Co Ltd.,

Head Office,

24, Whites Road,

CHENNAI – 6000014.

 

Phone : 044-28575230 FAX: 044-28547794.

Email : cvo@uiic.co.in

 

S.No Title Downloads
1 Online Policy FAQ's PDF ICON

 Unclaimed refunds of policy holders for more than six months can be accessed by clicking the link. Click Here

Online Insurance & Digital Payments

      Online Insurance Products
  • Customer can avail online policies in electronic format through our customer portal in our Website (www.uiic.co.in).
  • Policies which can be purchased online are Motor (2- wheeler & Private Car) /Health/ Personal Accident/ Overseas Mediclaim/ Householder/ Shopkeeper/ Pravasi Bhartiya Bima Yojana.
  • Policies which can be renewed online are Motor (2- wheeler & Private Car)/ Health/ Personal Accident/ Householder/ Shopkeeper.
      E-Insurance Account
  • Customers can also open an e-Insurance account with any of the registered Insurance Repositories licensed by IRDA and maintain all their insurance policies in soft copy form with the Repository.
  • Customer can have changes or endorsements carried out in their policies in soft form. 
  • UIIC have given a provision to incorporate their e-Insurance account number in the e-proposal form.
  • Customer can avail the advantages of easy maintenance and transparency of having insurance policies in electronic form.
      Digital Payment

Our Company has launched an initiative for incentivising digital payment of premium for buying a new general insurance policy

    • 10% Discount in Premium (max upto Rs.2000/-) per Policy
    • Make online Digital Payment through our website
    • Scheme available to Individual Customers only
    • Scheme applicable on New Policy only
    • Scheme applicable on Policies like : Individual Health, Family Medicare, Motor Package, Householders, Overseas Mediclaim etc.

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TOLL FREE NUMBER - 1-800-425-33333

TIMINGS - 10.00AM TO 5.45PM - MONDAY TO FRIDAY